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Working with problem behaviours can involve very high stakes. Where failure to create the right action plan that works for the client can end in disengagement, their seeking another behaviour consultant or even seeking to euthanise their companion, it’s vital we understand the best processes to ensure engagement.


By the end of the session, you’ll understand

  • The difference between the doctor-patient model, the expert model and the client-centred model
  • The strengths and drawbacks of each model
  • Where to start with client contracting
  • How to take a client-centred approach
  • Common reasons why clients may disengage
  • How to overcome biases and tensions
  • How to play the role of a critical friend and support your clients to successful resolution.

Emma Lee | The secrets of successful contracting and ensuring client engagement

£15.00 Regular Price
£10.00Sale Price
  • Emma Lee spent six years as a trustee in one of France’s large animal shelters. She now specialises in canine aggression and maladaptive behaviours in her work in a larger network of associations and shelters, working with clients across Europe. She is also a tutor for The DoGenius Institute, as well as running specialist courses for guardians and trainers.

  • 22nd November 2020

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